News

HEADLINES

CASE STUDY: GLossier

The beauty company, with a 360° customer journey, where customers are engaged at every touchpoint, embodies the future of shopping.

PARTNERSHIP : BIG DATA

Pagamon goes into partnership with K-mino, specialist of data and semantic analysis.

CASE STUDY: GLossier

The beauty company, with a 360° customer journey, where customers are engaged at every touchpoint, embodies the future of shopping.

PARTNERSHIP : BIG DATA

Pagamon goes into partnership with K-mino, specialist of data and semantic analysis.

Customer Experience

The Customer Experience, a journey strewn with pitfalls. 

Companies in all sectors have become aware of the need to offer their customers more than just a product or a service, but rethinking the customer experience is an exercise that cannot be improvised… 

Customer Experience

3 Questions to Pagamon:

  • What are the stakes of the customer experience?
  • What about collaborative platforms?
  • What strategy for brands?

Customer Experience

200,000 fans on Caterpillar’s Facebook page, 12,000 fans on Twitter for AGCO’s farm equipment business, 212,000 fans on Schneider Electric’s Facebook page… All these companies are investing in social networks, yet they are reaching out to… other companies! Following…

CASE STUDY: GLossier

The beauty company, with a 360° customer journey, where customers are engaged at every touchpoint, embodies the future of shopping.

LIFESCIENCE

Pagamon is a member of the Healthcare Data Institute. This think tank was created in November 2014 at the initiative of Orange Healthcare. It brings together public and private players to exchange on the contributions of big data in the healthcare sector…

CASE STUDY: GLossier

The beauty company, with a 360° customer journey, where customers are engaged at every touchpoint, embodies the future of shopping.

LIFESCIENCE

Pagamon is a member of the Healthcare Data Institute. This think tank was created in November 2014 at the initiative of Orange Healthcare. It brings together public and private players to exchange on the contributions of big data in the healthcare sector…

Customer Experience

Greeters, or “greeters“, employees, often retired, posted at the entrance of each store to warmly welcome customers and offer their help. Initially, they had a deterrent role to play in the fight against theft and deterioration of merchandise. Since then, the welcome dimension has taken over and the greeters are placed at the entrance of the stores with the leitmotif: Welcome and Big Smile!

Customer EXPERIENCE

If since antiquity, the Romans were already in the habit of wrapping the remains of their feasts in handkerchiefs to preserve them and consume them later, the doggy bag was really born in the United States, in the 40’s, in a context of struggle against waste, an indirect consequence of the privations of war.

    CUSTOMER EXPERIENCE

    In 1994, Jeff Bezos created the online bookstore Amazon. Using its expertise in workflow management, the company launched Amazon Go, a cashless store for employees at its Seattle headquarters in 2016, and opened it to the public in January 2018. To enter the store, you scan on the gates at the entrance a QR code from the dedicated application .