Services

Technology & Comms
[dsm_text_divider header=”Excerpt from our references” module_id=”references” _builder_version=”4.8.1″ header_font=”Oswald|||on|||||” header_text_align=”center” header_text_color=”#333″ header_font_size=”30px” header_letter_spacing=”1px”][/dsm_text_divider][dsm_card_carousel slider_effect=”coverflow” slider_effect_coverflow_rotate=”20″ slider_effect_coverflow_depth=”334″ centered_slides=”on” slide_to_show=”2″ autoplay=”off” space_between=”29″ equal_height=”on” layout=”stacked” use_arrow_custom_position=”on” arrow_next=”on” arrow_size=”20px” arrow_color=”#ffffff” arrow_background_color=”#333″ dots_active_color=”#258080″ badge_padding=”7px|15px|7px|15px|false|false” arrows_tablet=”” arrows_phone=”off” arrows_last_edited=”on|phone” arrow_custom_position_tablet=”” arrow_custom_position_phone=”15px” arrow_custom_position_last_edited=”on|tablet” arrow_size_tablet=”” arrow_size_phone=”16px” arrow_size_last_edited=”on|phone” _builder_version=”4.8.1″ badge_text_color=”#4f4f4f” badge_font_size=”14px” header_font=”Oswald|||on|||||” header_letter_spacing=”1px” header_line_height=”1.2em” body_font=”Poppins|200|||||||” body_font_size=”14px” background_enable_color=”off” custom_button=”on” button_text_size=”14px” button_bg_color=”#ffffff” button_border_width=”0px” button_border_radius=”1px” button_font=”Poppins||||||||” button_use_icon=”off” button_alignment=”center” custom_padding=”30px||30px||true|false” hover_enabled=”0″ border_color_all_image=”#000000″ border_radii_arrow=”on|2px|2px|2px|2px” border_radii_badge=”on|30px|30px|30px|30px” border_radii_card=”on|6px|6px|6px|6px” box_shadow_style_arrow=”preset2″ box_shadow_horizontal_arrow=”2px” box_shadow_vertical_arrow=”2px” box_shadow_blur_arrow=”9px” box_shadow_style_card=”preset2″ box_shadow_style_button=”preset2″ box_shadow_horizontal_button=”0px” box_shadow_vertical_button=”1px” box_shadow_blur_button=”3px” sticky_enabled=”0″][dsm_card_carousel_child title=”Planning of the three-year strategy of a storage company” image=”https://www.pagamon.com/wp-content/uploads/2021/03/photo-1558494949-ef010cbdcc31.jpeg” badge_text=”Strategic Support” button_text=”Read more” button_url=”/en/project/strategic-planning-planning-of-the-3-year-strategy-of-a-storage-company/” button_url_new_window=”1″ _builder_version=”4.8.1″ body_text_align=”left” body_line_height=”1.4em” background_color=”#f4f4f4″ background_enable_color=”on” button_icon_placement=”right” button_alignment=”center” link_option_url=”/en/project/strategic-planning-planning-of-the-3-year-strategy-of-a-storage-company/” hover_enabled=”0″ border_radii_badge=”on|10px|10px|10px|10px” button_bg_color__hover_enabled=”off|hover” button_bg_color__hover=”#00ede1″ button_bg_enable_color__hover=”on” button_border_color__hover_enabled=”off|hover” button_border_color__hover=”#00ede1″ sticky_enabled=”0″]

Support in the definition, co-construction and planning of the 3-year strategy of the French subsidiary of a world leader in paper and digital archiving.

[/dsm_card_carousel_child][dsm_card_carousel_child title=”Diagnosis of the performance of a Customer Relationship Center (CRC)” image=”https://www.pagamon.com/wp-content/uploads/2021/11/Call-center-scaled.jpg” badge_text=”Customer Experience” button_text=”Read more” button_url=”/en/project/customer-experience-diagnosis-of-the-performance-of-a-customer-relationship-center-crc/” button_url_new_window=”1″ _builder_version=”4.8.1″ body_text_align=”left” body_line_height=”1.4em” background_color=”#f4f4f4″ background_enable_color=”on” button_icon_placement=”right” button_alignment=”center” link_option_url=”/en/project/customer-experience-diagnosis-of-the-performance-of-a-customer-relationship-center-crc/” border_radii_badge=”on|10px|10px|10px|10px” button_bg_color__hover_enabled=”off|hover” button_bg_color__hover=”#00ede1″ button_bg_enable_color__hover=”on” button_border_color__hover_enabled=”off|hover” button_border_color__hover=”#00ede1″]

Faced with a comparatively low level of customer satisfaction, Pagamon conducted a diagnosis of the Customer Relationship Center (CRC) of the French subsidiary of a world leader in archiving.

[/dsm_card_carousel_child][dsm_card_carousel_child title=”Managerial and management review of an acquisition target” image=”https://www.pagamon.com/wp-content/uploads/2021/11/Cible-scaled.jpg” badge_text=”Strategic Support” button_text=”Read more” button_url=”https://www.pagamon.com/en/project/due-diligence-managerial-and-management-review-of-an-acquisition-target/” button_url_new_window=”1″ _builder_version=”4.8.1″ body_text_align=”left” body_line_height=”1.4em” background_color=”#f4f4f4″ background_enable_color=”on” button_icon_placement=”right” button_alignment=”center” link_option_url=”https://www.pagamon.com/en/project/due-diligence-managerial-and-management-review-of-an-acquisition-target/” border_radii_badge=”on|10px|10px|10px|10px” button_bg_color__hover_enabled=”off|hover” button_bg_color__hover=”#00ede1″ button_bg_enable_color__hover=”on” button_border_color__hover_enabled=”off|hover” button_border_color__hover=”#00ede1″]

In the context of a potential acquisition of a target’s capital, evaluation, on behalf of the shareholder, of the target’s management (strategy, business review, operations).

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Customer Experience in the B2B sector, let’s start!

Customer Experience in the B2B sector, let’s start!

Why are B2B companies interested in the customer experience? The concept may seem reserved for B2C activities, whose customers are considered more emotional.1,700,000 Facebook fans on the page of Maerks Line, Danish shipping company, 200,000 fans on Caterpillar's...

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