Creation of a fully digital private lease offer throughout Europe


  • The client wishes to develop an offer for its Private Lease service where the entire customer journey will be online in the main European countries.
  • This project involves the client’s main corporate and country managers.
  • Pagamon contributes to the coordination and animation of cross-functional workshops to design the offer around four working groups: offer proposal, customer journey, new organization and business plan.


  • Organization and facilitation of working groups: Pagamon helps the client to organize and facilitate the four working groups by reporting and analyzing the content and results of each session; Pagamon also helps the working groups to organize themselves in an efficient and sustainable way.
  • Feasibility analysis:
    • Between the working sessions and workshops, Pagamon carries out research and synthesis work to determine whether the proposed solutions are feasible within a very short timeframe.
    • The fully online customer journey allows us to identify two problems to be solved: how can the platform be both common and specific to all countries?
    • Finally, Pagamon assists the client in defining a new sales organization.
  • Market analysis and customer identification: Pagamon conducts extensive research and analysis to identify market opportunities and customer expectations; this analysis influences the direction of the project and helps accelerate the development of the offering.


  • Final document for the Board of Directors with the results obtained and Pagamon’s recommendations.
  • Successful coordination and facilitation of the four working groups.
  • Market research and customer analysis.
  • Organization and planning of the program implementation.

Pagamon is a strategy and transformation consulting firm founded in 2013. We support major players in the industry, services and life sciences sectors in their search for balance. Helping them structure their strategic vision, transform their operational and/or digital model, and drive change. To support profitable, sustainable and responsible growth. As a committed player, Pagamon leads the Observatory of the Balanced Organization™, articulated around a "think tank" and an annual survey. In order to provide an innovative, sometimes offbeat, perspective on the strategic and operational implementation of transformations to support the growth of companies.