Pagamon organized the roll out of the new CRM tool in more than 30 countries for a car manufacturer

Project outline

  • The client aims at deploying a new CRM tool in more than 30 countries
  • Local teams have different cultures and work habits
  • Users show resistance to the change

 

Project approach

  • Deployment of the CRM tool in the perimeter within the allowed time and costs
  • Support to the local teams during the tool change and once the new tool is implemented
  • Collection of local teams’ feedbacks in order to enrich the list of best practices and to improve the methods at the corporate level

 

Results

  • Half of the countries have already implemented the CRM tool
  • These countries have shown improved performance as regards execution of daily operations management
  • The corporate methods have evolved thanks to the feedbacks and analysis of the roll-out team
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