References

Design and implementation of a worldwide simplification program to improve employee experience

PROJECT OUTLINE

  • In order to improve the results of the Hay survey measuring the different parameters of the employee experience, the client decided to implement a global simplification program based on three pillars: explain and accept irreducible complexity, eliminate unnecessary complication, and put employees in motion.

PROJECT APPROACH

  • Construction and definition of the employee journey tracing the employee-company touch points.
  • Identification of the pain points (impacting the daily life of employees) and the target experience.
  • Mobilization of support functions in the implementation of simplification actions.
  • Follow-up on the resolution of irritants to reach the target (80% of identified pain points).
  • Communication of the simplification actions and highlighting of the actors.
  • Global deployment of the program: formalization of methodologies, training of local transversal teams, regular monitoring of the main countries and alignment on KPIs

RESULTS

  • Resolution objective achieved.
  • Launch of priority projects (intranet, business trip workflow, meeting efficiency, etc.).
  • Simple, visual, and usable employee path for reporting irritants.
  • Global deployment methodology | creation of an ecosystem.
  • Communication website and other relays (newsletters, video, articles, etc.).

Pagamon is a strategy and transformation consulting firm founded in 2013. We support major players in the industry, services and life sciences sectors in their search for balance. Helping them structure their strategic vision, transform their operational and/or digital model, and drive change. To support profitable, sustainable and responsible growth. As a committed player, Pagamon leads the Observatory of the Balanced Organization™, articulated around a "think tank" and an annual survey. In order to provide an innovative, sometimes offbeat, perspective on the strategic and operational implementation of transformations to support the growth of companies.