Pagamon formalized the processes to be applied by the call centers of an automobile manufacturer’s subsidiaries.

Project outline

    • Organization and animation of information gathering meetings with the managers of the various entities
    • Creation of all the processes to be applied in local call centers by agents and managers

Project approach

    • State of play of the various existing processes in the countries
    • Identification of best practices
    • Identification of the processes to be analyzed with the different entities

    • Realization of workshops

    • Process construction

Results

    • More than 80 business processes prepared

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