Pagamon formalized the processes to be applied by the call centers of an automobile manufacturer’s subsidiaries.
- Organization and animation of information gathering meetings with the managers of the various entities
- Creation of all the processes to be applied in local call centers by agents and managers
- State of play of the various existing processes in the countries
- Identification of best practices
Identification of the processes to be analyzed with the different entities
Realization of workshops
- More than 80 business processes prepared